j33 Privacy Policy – Your Data, Handled Carefully

1 Who We Are

j33 operates the betting and casino platform accessible at https://j33.st. When this Privacy Policy refers to "j33", "we", "us" or "our", it means the platform and the team responsible for operating it. When it refers to "you" or "your", it means any person who visits j33, creates an account, places a bet or uses any feature of the platform.

If you have any questions about this Privacy Policy or how your personal data is handled, you can reach the j33 support team through the live chat inside the platform or by writing to [email protected].

2 What Personal Data We Collect

j33 collects personal data in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law and only with your explicit consent.

3 Why We Collect Your Data

Every piece of data j33 collects has a specific, lawful purpose. The main reasons are:

• Account management: To create and maintain your j33 account, verify your identity and keep your account secure.
• Processing transactions: To handle PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to process withdrawal requests to your registered account.
• Platform safety and fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse and any other conduct that violates the Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes and improve our support quality over time.
• Legal compliance: To meet any applicable legal obligations relating to record-keeping, identity verification or reporting.
• Platform improvement: To understand how users interact with the j33 app and website, which helps us fix issues and develop features that Pakistan players actually want.
• Responsible gaming: To monitor for patterns that may indicate problem gambling and to apply self-exclusion or account limits when requested. See the Responsible Gaming page for more details.

j33 does not use your personal data for automated decision-making that produces significant legal effects on your account without human review. If an account is flagged by an automated system, a member of the j33 team reviews the case before any action is taken.

4 Payment Data and PKR Transactions

When you make a PKR deposit or request a withdrawal on j33, the transaction is processed by third-party payment providers including but not limited to JazzCash, Easypaisa and Raast. j33 does not store full card numbers, mobile wallet PINs or any other sensitive payment credentials on its own servers.

What j33 does retain for each transaction includes:

• The payment method type used (e.g. JazzCash, bank transfer)
• The PKR amount deposited or withdrawn
• The transaction reference number provided by the payment processor
• The date and time of the transaction

This transactional record is kept to support dispute resolution, fraud investigation and, where required, record-keeping obligations. If you believe any transaction on your j33 account was not authorised by you, contact support immediately through the in-app chat.

j33 only accepts deposits from payment accounts registered in your own name. Third-party payments are not permitted, and any funds received from unverified third-party sources may be frozen pending investigation.

5 Cookies and Tracking Technologies

j33 uses cookies and similar technologies on both the website and the mobile app. These are small data files stored on your device that help j33 remember your preferences and keep your session active. The types of cookies j33 uses are:

• Essential cookies: Required for the platform to function correctly. These handle your login session, balance display and bet placement. Disabling these will prevent the platform from working.
• Performance cookies: Anonymous data about how pages are used, which pages load slowly and where errors occur. This helps the j33 technical team improve platform stability.
• Preference cookies: Remember your selected language, odds format and notification settings so you do not have to reconfigure them each visit.

j33 does not use advertising cookies or allow third-party ad networks to place tracking cookies on j33 pages. You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality.

6 How j33 Shares Your Data

j33 does not sell your personal data. We share it only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and other supported PKR payment providers receive the minimum data required to complete your transaction.
• Identity verification providers: When KYC verification is required, we may share identity documents with a certified third-party verification service. These providers operate under strict confidentiality obligations.
• Fraud prevention services: Anonymised or pseudonymised technical data may be shared with fraud detection tools to protect the platform and all users.
• Legal authorities: j33 will disclose personal data when required to do so by a valid legal process or to protect the safety and rights of users and the platform.
• Business transfers: In the event j33 is acquired, merged or restructured, user data may be transferred as part of that process. Users would be notified through the platform in advance of any such change that affects their data rights.

All third parties that receive your data are required to handle it securely and only for the purpose for which it was shared. j33 does not permit partner companies to use your data for their own marketing.

7 Data Retention

j33 retains your personal data for as long as your account is active and for a period thereafter as necessary to fulfil the purposes set out in this policy. In general:

• Account and identity data is retained for the duration of your account plus a reasonable period for post-closure legal compliance.
• Transaction records including PKR deposit and withdrawal history are retained for the period required by applicable record-keeping standards.
• Support communications are retained for a minimum of two years to support dispute resolution.
• Technical and session data is typically retained for a shorter rolling period used for platform diagnostics.

When data is no longer required, j33 deletes or anonymises it in a secure manner. If you request account closure, your active account data will be deactivated promptly. Some records may be retained in an anonymised or aggregated form that cannot be linked back to you individually.

8 Security Measures

j33 takes technical and organisational steps to protect your personal data from unauthorised access, loss or misuse. These include:

• Encryption of data in transit using TLS protocols across the website and app.
• Encrypted storage of sensitive account fields.
• Access controls limiting which team members can view personal data, based on their specific role.
• Regular security reviews of platform systems and third-party integrations.
• Session timeout and re-authentication requirements for sensitive account actions such as withdrawal requests.

While j33 applies strong security practices, no internet-based platform can guarantee absolute security. You are responsible for keeping your login credentials private and for using a strong password. If you suspect your account has been compromised, contact j33 support immediately and change your password without delay.

9 Your Rights Over Your Data

As a j33 user you have the following rights in relation to your personal data:

• Access: You can request a summary of the personal data j33 holds about you.
• Correction: You can update inaccurate contact or account information directly from your j33 account settings. For other corrections, contact support.
• Deletion: You can request that your personal data be deleted. Note that some data may need to be retained for legal or fraud-prevention reasons even after account closure.
• Restriction: You can ask j33 to restrict processing of your data in certain circumstances, for example while a dispute is under review.
• Portability: You can request a copy of your account and transaction data in a commonly used format.
• Objection: You can object to processing of your data for direct marketing at any time, with immediate effect.

To exercise any of these rights, contact j33 support through the in-app live chat or by writing to [email protected]. j33 will respond to verified requests within a reasonable timeframe. We may need to confirm your identity before fulfilling a data request.

10 Children's Privacy

j33 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to j33, please contact support immediately. Any account confirmed to belong to a person under 18 will be closed and any funds returned to the originating payment source in line with the Terms and Conditions.

11 Marketing Communications

j33 sends promotional emails and in-app notifications about bonuses, PSL betting offers, Casino promotions and platform news only to users who have opted in to receive them. You can manage your notification preferences at any time from within your account settings.

Even if you opt out of marketing communications, j33 will still send essential account messages such as withdrawal confirmations, security alerts and updates to this Privacy Policy. These are not marketing messages and cannot be disabled while your account is active.

j33 does not share your contact details with third-party marketing companies. Any promotional communication you receive will come from j33 directly.

12 Updates to This Privacy Policy

j33 may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements or data-handling practices. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes that materially affect your rights or how your data is used, j33 will notify active users through the platform or by email before the changes take effect. Continued use of j33 after a policy update constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, especially if you receive a notification about changes or if you have been an active user for some time.

13 Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or how j33 handles your personal data, you can reach us through the following channels:

• Live chat: Available directly inside the j33 platform and app – the fastest way to get a response.
• Email: Write to [email protected] with the subject line "Privacy Request" and include your registered account email so we can verify your identity.

j33 takes privacy queries seriously and aims to respond to all requests within a reasonable period. If your request involves access to, correction of, or deletion of personal data, please include as much detail as possible to help the support team process it efficiently.